How Are We Doing? Members Respond
As noted in this week's opening article, recently 41 of our 110 reachable members - 37.27% - responded to the member satisfaction survey conducted online over the past 6 weeks. Results show that the satisfaction runs extremely high, but they also help us identify what members like and where we might improve.
A strong majority of respondents agree or somewhat agree with the following statements:
- Club meetings are a good use of my time (96%).
- The club does a good job involving members (88%).
- Club members care about one another (98%).
- The club reflects the demographics of the community (88% - but 10% disagree).
- The club actively seeks to involve ? (95%).
- There is the right amount of fundraising activities (88%).
Helpful comments: improve the demographics by recruiting more persons of color and broaden service projects beyond Camp Rotary.
Strong majorities of 80% or higher rate the following aspects of our meetings positively: meeting length, time for socializing, professional connections, variety of program topics, location and times, and speakers and programs. Smaller majorities gave positive ratings to our inclusion of Rotary International in meeting topics (61%) and meals/refreshments (75%). Helpful comments: include programs more designed to improve our general knowledge and add more professional networking activities.
Strong majorities of our members believe we have the right number of service projects in general and community service progress. Sixty-three percent think our number of international projects is just right, but 35% believe we have too few of them.
Strong majorities believe our service projects are well organized, make a difference in the community/world, and are personally meaningful. A strong theme throughout the comments was to add more service projects, particularly with local impact.
With respect to communication and responsiveness, strong majorities of respondents agree or somewhat agree that the club does a good job communicating to members (92%), listening to members (90%), seeking input and ideas from members (88%), acting regularly upon members' input (83%), and updating club processes (85%). A smaller but still significant majority (71%) are comfortable with the pace of change in the club. The addition of the evening membership option was the subject of enthusiastic comment throughout the survey.
Club engagement feedback was less impressive, but still positive. The following percentages agree or agree somewhat with the following statements:
- I invite my friends, family, and colleagues to club events (73%)
- I invite qualified prospective members to join the club (66%)
- I frequently participate in my club's activities (81%)
However, 100% agree or somewhat agree that they are proud of the club, feel welcome, and make a valuable connection there. About 2/3 report that their family and friends see value in their membership.
With respect to expenses, more than 3/4 of the respondents found the dues, meals, requests for donations and requests for contributions just right. While one comment noted that we are a giving club, another noted that we need to be more invested in Rotary International.
All of this feedback will be invaluable as we chart our course for the future. Thank you, respondents, for your help!